FAQ

Frequently Asked Questions (FAQ)

Welcome to the Karami Solutions FAQ section! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find what you're looking for, feel free to reach out to us directly.

1. What is Karami Solutions?

Karami Solutions is a software-as-a-service (SaaS) company that provides innovative tools designed to simplify business operations, improve productivity, and drive growth. Our platform offers a variety of features tailored to meet the needs of businesses of all sizes.

2. How do I get started with Karami Solutions?

Getting started is easy!

Step 1: Sign up for an account by clicking on the "Sign Up" button on our homepage.
Step 2: Choose the plan that best suits your needs.
Step 3: Provide your payment details, and you'll gain instant access to the services.

If you need any assistance during setup, our support team is here to help.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Bank Transfer (for custom or large orders)
Mobile payment options (if applicable)

Your payment information is processed securely, and you will receive a confirmation email upon successful payment.

4. Can I cancel my subscription?

Yes, you can cancel your subscription at any time.

Cancellation will stop future billing, but you will retain access to the services until the end of your current billing period.
Unfortunately, we do not offer refunds for the current billing cycle.

To cancel your subscription, simply log in to your account and follow the instructions under the subscription settings.

5. Do you offer refunds?

Due to the nature of our services, we do not offer refunds after a payment has been processed. However, if you experience any issues with our platform or believe there’s been an error, please contact us, and we will review your case on an individual basis.

6. Can I upgrade or downgrade my plan?

Yes! You can easily upgrade or downgrade your plan at any time.

To change your plan, log in to your account, navigate to the subscription settings, and select the new plan that best suits your needs.
Changes to your plan will take effect immediately, and any new billing will be reflected in the next billing cycle.

7. How do I reset my password?

If you’ve forgotten your password or need to reset it:

Go to the login page and click on "Forgot Password."
Enter your email address.
You’ll receive an email with instructions to reset your password.

8. Is my data safe with Karami Solutions?

Yes, we take the security of your data very seriously. We use advanced encryption methods and security protocols to protect your personal and payment information.

We also regularly update our security systems to ensure that your data is kept safe.
For more details, please read our Privacy Policy.

9. Do you offer a free trial?

Yes, we offer a free trial period for new users to explore our platform and experience the features before committing to a paid plan. The free trial duration may vary, so check the details on our Pricing Page.

10. What happens after my free trial ends?

After your free trial period ends, you’ll need to select a paid plan to continue using the services. You’ll receive a reminder before your trial ends, and you can upgrade or cancel your account at any time.

11. How can I contact support?

If you have any questions or need assistance, you can contact us via:

Email: karamisolutions@gmail.com
Phone & WhatsApp: +212 681 776 588
Our support team is available during business hours to assist you.

12. Do you offer any discounts?

We occasionally offer discounts and promotions on our subscription plans.
To stay updated on the latest offers, subscribe to our newsletter or follow us on social media. You may also check our website for current discount codes or seasonal promotions.